![]() I have to force quit on the entire PC, and RESTART eveything I was doing. I’ve had it happen on first function and then on. Lately, some point the app will freeze and will not even close upon Force Quit. I’ve had this occur several times: I go down the list, click a function, wait for the function to delete it’s command, then move on tho the next. I’ve used this app (and it’s worked fantastic) for years Then, out of nowhere it’s a pain because the app will ‘freeze’ in the middle of it’s supposed ‘function.’ I don’t want to be the picky jerk, yet it truly wastes a persons time. I can not close any additional Windows windows while it’s ’stuck' I now have useless software and a little less money. She then told me to have a nice day and hung up. It would not update and she told me I needed to contact support via email to request a license and the update of the software. She then opened and closed a few windows and then went to the Microsoft Store where it indicated the software needed to be updated. She indicated it was necessary to do, but her remainder of her answer was, to me, very suspicious. I asked what that had to do with my issue. She stated it was to determine what programs were installed on the computer. When she came back on the line, I asked what she just ran on the computer. Once she had access, she started a program running and put me on hold. ![]() I was told the only way they could resolve the issue was to start a remote session to access my computer. Contacted support and spoke with two people I had difficulty understanding. ![]() After some investigation, discovered that Norton Antivirus detected the program as a virus and deleted it. Selecting a region changes the language and/or content on purchased the software today (October 2nd), and after downloading and installing, discovered the software did not perform any of its functions. Then select CoreSync from the list and click Cleanup Selected.Į) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs. First, ensure that you have selected All in the pop-up menu. Similarly, if you're facing issues with file syncing, you might need to clean up Adobe Content Synchronizer. (Click Clean All to clean up all installer-related files for the option you chose in step c.) For example, select CC Apps if you want to uninstall a Creative Cloud app.ĭ) Select the app you want to clean up from the table, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.Ī) Select your language from the menu in the upper right.ī) Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).Ĭ) Select an option from the menu in the upper right. Confirm that you want to fix the host file: Type y and then press Enter. After accepting the End-User License Agreement, type 12 to select the host file option. Then type the number that corresponds to Adobe Content Synchronizer and press Enter.Į) Confirm that you want to remove the entry: Type y and then press Enter.į) (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host file. If you are facing issues with file syncing, you might have to remove Adobe Content Synchronizer. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.ĭ) Subsequently, to remove an app, select the app that you want to remove by typing the number that corresponds to the app name, and then press Enter. ![]() Press Enter.Ĭ) Type the number that corresponds to the option you want to select, and then press Enter. A) Choose your language: Type e for English or jfor Japanese, and then press Enter.ī) Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops).
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